1 Definitions

In these Terms, the following definitions shall apply:

• “Verde Oro”, “we”, “us”, “our” – refers to the owner/operator of the Verde Oro online store.
• “Customer”, “you”, “your” – refers to any individual or legal entity accessing or using the Website.
• “Website” or “Store” – refers to the online platform where products are displayed, offered, and sold.
• “Products” – refers to any items, goods, or merchandise offered for sale through the Website.
• “Order” – refers to any request by a Customer to purchase Products from the Website.
• “Business days” – refers to Monday to Friday, excluding official public holidays in the relevant jurisdiction.

2 Acceptance of Terms

By accessing or using the Website, creating an account, or placing an Order, you acknowledge and agree that:

• You have read, understood, and agree to be bound by these Terms and any additional policies referenced herein, including our Privacy Policy and Return & Refund Policy.
• You are at least 18 years old, or you have obtained consent from a legal guardian to use the Website and place Orders.
• You have the legal capacity to enter into binding contracts under the applicable laws.

If you do not agree with these Terms, you must not use the Website or place any Orders.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. When changes are made, the “Last updated” date at the top of this page will be revised. Your continued use of the Website after such modifications constitutes your acceptance of the revised Terms.

3 Eligibility & Territory

The Website is primarily intended for customers located within Europe. By using the Website, you confirm that:

• You comply with all local laws and regulations applicable to your use of the Website and purchase of Products.
• You do not access or use the Website in any jurisdiction where such access or use would be unlawful.
• You are not prohibited from receiving Products under any applicable export, trade, or sanctions regulations.

4 Account Registration & Security

You may be required to create an account to access certain features of the Website or to place Orders more efficiently. When creating and maintaining an account, you agree to:

• Provide accurate, current, and complete information as requested (such as name, email address, phone number, and shipping address).
• Update your information promptly in case of any changes to keep it accurate and complete.
• Maintain the confidentiality of your login credentials and not share them with any third party.
• Notify us immediately if you suspect any unauthorized access to or use of your account.

You are solely responsible for all activities that occur under your account, whether or not authorized by you. We reserve the right to suspend, restrict, or terminate accounts that are suspected of fraudulent activity, misuse, or violation of these Terms.

5 Products, Descriptions & Availability

We make reasonable efforts to ensure that Product descriptions, images, and other information on the Website are accurate and up to date. However, you acknowledge and agree that:

• Colors, textures, and appearances of Products may vary slightly from how they appear on your device screen, due to display settings and lighting conditions.
• Product specifications, formulas, packaging, and availability may change from time to time due to updates from suppliers or regulatory requirements within Europe.
• All Product offers are subject to availability. We may limit the quantities of any Products offered and reserve the right to discontinue any Product at any time.

We do not guarantee that all Products described on the Website will be available at all times. Any typographical, photographic, or technical errors in Product information may be corrected without prior notice.

6 Pricing, Currency & Taxes

All prices displayed on the Website are shown in the currency indicated on the Website, typically euros (EUR), unless stated otherwise.

• We reserve the right to change prices at any time without prior notice. However, the price displayed at the time of your Order will apply to that specific Order.
• Prices may include or exclude applicable taxes, duties, or VAT depending on your location and the applicable regulations. Any additional fees will be clearly presented at checkout where reasonably possible.
• Shipping costs, if applicable, will be displayed separately and added to your total before you confirm your Order.

In the event of an obvious pricing error (for example, a significantly incorrect or unrealistic price), we are not obliged to fulfill the Order at the incorrect price. We reserve the right to cancel such Orders, inform you, and refund any payments already made.

7 Payment Methods & Processing

We offer secure payment options through trusted third-party payment service providers. Accepted payment methods typically include:

• PayPal
• Visa credit and debit cards
• Mastercard credit and debit cards
• Klarna and similar “buy now, pay later” services where available

By submitting your payment information, you confirm that:

• You are authorized to use the selected payment method.
• The payment details provided are valid, correct, and complete.

All payments are subject to validation checks and authorization by the relevant payment service provider. If a payment is refused, declined, or flagged as suspicious, we may:

• Refuse to accept your Order;
• Request additional verification or documentation; or
• Cancel the Order and refund any payments already made, where applicable.

8 Orders, Acceptance & Contract Formation

By placing an Order on the Website, you make a binding offer to purchase the selected Products under these Terms. The ordering process generally involves:

• Selecting one or more Products and adding them to your cart.
• Reviewing your cart, providing required information, and selecting the shipping method.
• Confirming your acceptance of these Terms.
• Submitting your Order and completing payment.

After you place an Order, you may receive an Order confirmation via email or other communication channels. This confirmation acknowledges receipt of your Order but does not necessarily constitute our acceptance of your offer.

A binding contract between you and Verde Oro is formed when:

• We explicitly confirm acceptance of your Order via email or through the Website; or
• We dispatch the Products to you and send a dispatch or shipping confirmation.

We reserve the right, at our sole discretion, to refuse, cancel, or limit any Order, including but not limited to cases involving:

• Product unavailability or stock issues;
• Errors in product information or pricing;
• Suspicion of fraud, misuse, or violation of these Terms;
• Incorrect or incomplete billing or shipping details.

9 Shipping, Delivery, Risk & Title

We work with reputable shipping partners within Europe to deliver your Orders. Estimated delivery times and shipping fees will be displayed at checkout and may vary depending on your location and the chosen shipping method.

• We aim to process and dispatch Orders within a reasonable time frame (for example, 1–3 business days), subject to Product availability and operational capacity.
• Delivery times are estimates only and cannot be guaranteed. Delays may occur due to customs, carrier issues, adverse weather, public holidays, or other factors beyond our reasonable control.
• You are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the shipment, where required.

The risk of loss or damage to the Products passes to you when the Products are delivered to the address you provided, or to a designated pick-up point as agreed. Title to the Products passes to you only once we have received full payment for the Products and any applicable shipping charges.

10 Inspection on Delivery, Returns & Exchanges

Upon delivery, you are responsible for promptly inspecting the Products for any visible damage, defects, or discrepancies. If you notice any issue, you should contact us within a reasonable period, providing:

• Your Order number and contact details;
• A clear description of the issue; and
• Photographs of the Product and packaging, where applicable.

Returns and exchanges are governed by our separate Return & Refund Policy, which is incorporated by reference into these Terms. The Return & Refund Policy sets out the conditions, timeframes, and procedures for returning or exchanging Products.

Certain Products may not be eligible for return due to hygiene, safety, or logistical reasons. Where possible, such conditions will be clearly indicated on the relevant Product page.

11 Promotions, Discount Codes & Vouchers

From time to time, we may offer promotions, discount codes, vouchers, or other special offers (collectively, “Promotions”). Promotions may be subject to additional terms and conditions, which will be communicated separately.

• Promotions are typically valid only for the specific period stated and cannot be applied retroactively to previous Orders.
• Unless otherwise indicated, only one discount code may be used per Order.
• Promotions may be limited to certain Products, categories, or minimum Order values.

We reserve the right to modify, suspend, or cancel any Promotion at our discretion, particularly in cases of suspected misuse, abuse, or fraud.

12 Intellectual Property Rights

All content on the Website is owned by or licensed to Verde Oro and is protected by applicable intellectual property laws. This includes, but is not limited to:

• Logos, trademarks, trade names, and brand elements;
• Website design, layout, and user interface;
• Text, product descriptions, images, graphics, icons, and other visual or written material.

You may not copy, reproduce, distribute, modify, publish, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written consent.

Any unauthorized use of our intellectual property may result in legal action and claims for damages.

13 User Conduct & Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. In particular, you agree that you will not:

• Use the Website in any manner that violates applicable laws or regulations;
• Attempt to gain unauthorized access to any part of the Website, our servers, or any related systems or networks;
• Introduce viruses, malware, or any other harmful or disruptive code;
• Use automated tools (such as bots, crawlers, or scrapers) to access or interact with the Website without our prior consent;
• Engage in any activity that may damage, disable, overburden, or impair the Website or interfere with other users’ experience.

14 Third-Party Services & External Links

The Website may contain links to or integrate with third-party websites, services, or platforms (such as payment providers like PayPal or Klarna, or shipping and logistics partners).

These third-party services operate under their own terms of use and privacy policies, which are independent of ours. We do not control and are not responsible for the content, accuracy, or practices of any third-party websites or services.

Your use of any third-party services is at your own risk, and we encourage you to review their terms and privacy policies before using them.

15 Data Protection & Privacy

We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Our Privacy Policy explains in detail how we collect, use, store, and protect your personal data, as well as your rights in relation to your data. The Privacy Policy is incorporated by reference into these Terms.

By using the Website, creating an account, or placing an Order, you consent to the processing of your personal data as described in the Privacy Policy.

16 Disclaimer of Warranties & Limitation of Liability

To the fullest extent permitted by law, the Website and all Products are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, Verde Oro shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data;
• Damages arising out of or related to your use of, or inability to use, the Website or Products;
• Damages resulting from delays, interruptions, errors, or failures beyond our reasonable control, including but not limited to shipping issues, technical failures, or force majeure events.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.

17 Indemnification

You agree to indemnify, defend, and hold harmless Verde Oro, its owners, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms or any other applicable policy;
• Your misuse or improper use of the Website or Products;
• Your violation of any law or the rights of any third party.

18 Changes to the Website & Service

We reserve the right to modify, suspend, or discontinue any part of the Website or the services offered through it at any time, with or without notice, including but not limited to the availability of Products, features, or content.

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Website or any part thereof.

19 Severability & Waiver

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

20 Entire Agreement & Language

These Terms, together with any policies referenced herein (including the Privacy Policy and Return & Refund Policy), constitute the entire agreement between you and Verde Oro regarding your use of the Website and the purchase of Products.

In the event of any discrepancy between different language versions of these Terms, the English version shall prevail, unless otherwise required by applicable law.

21 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the relevant European jurisdiction in which Verde Oro operates, without regard to conflict of law principles.

In the event of any dispute or claim arising out of or in connection with these Terms, the Website, or any Order, the parties shall first seek to resolve the matter amicably. If no amicable resolution is reached within a reasonable period, the dispute may be submitted to the competent courts of the relevant jurisdiction, unless mandatory consumer protection laws require otherwise.

22 Contact Information

If you have any questions regarding these Terms, your Orders, or our Products, you can contact us at:

• Email: info@verdeoro.de
• WhatsApp / Phone: +49 176 81446826

We aim to respond to inquiries within a reasonable timeframe during business days.