1 What is Yerba Mate?

Yerba Mate is a traditional South American infusion made from the leaves of the Ilex paraguariensis plant. It provides natural energy, enhanced mental focus, and essential nutrients — all without the crash associated with coffee.

2 What makes Verde Oro different?

Verde Oro sources premium-quality Yerba Mate directly from Southern Brazil, following traditional harvesting and drying methods. We combine authentic Brazilian heritage with modern European standards for quality, freshness, and clean energy.

3 How do I prepare Yerba Mate?

You can prepare Yerba Mate in two ways:

• Traditional Method (Cuia + Bombilla): Fill the gourd ¾ with mate, tilt, add warm water (not boiling), and drink through the metal straw.
• Modern Method: Use a French press, teapot, or tea filter. Steep for 3–5 minutes in hot water (70–80°C).

Never use boiling water — it makes the flavor bitter.

4 Does Yerba Mate have caffeine?

Yes — Yerba Mate contains natural caffeine, but its effect is smoother and longer-lasting compared to coffee. It enhances focus and energy without jitters or crashes.

5 Where do you ship?

We ship across most countries in Europe, including Germany, France, Italy, Spain, Netherlands, Austria, Belgium, and many more. Full details are available in our Shipping Policy.

6 How long does delivery take?

Estimated delivery times:

• Germany: 2–4 business days
• EU Countries: 3–7 business days
• Non-EU Europe: 4–10 business days

7 How can I track my order?

Once your order is shipped, you will receive an email or SMS with a tracking number (if available for the chosen shipping method). Use this link anytime to check your package's status.

8 What payment methods do you accept?

We accept the following secure payment options:

• PayPal
• Visa
• Mastercard
• Klarna (where available)

All payments are encrypted and processed securely.

9 What if my item arrives damaged?

If your package arrives damaged, please contact us within 48 hours with photos of:

• The product
• The packaging
• The shipping label

We will arrange a replacement or refund based on our Return & Refund Policy.

10 Can I return my order?

Yes — customers in the EU have the right to withdraw their purchase within 14 days if the product is unused and in original condition. Some items (like opened consumables) cannot be returned for hygiene reasons.

11 How long do refunds take?

Once we receive your returned item, refunds are processed within 5–14 business days via the original payment method.

12 Is Yerba Mate safe?

Yes — our Yerba Mate is sourced from trusted Brazilian farms and undergoes strict quality control. It is naturally rich in antioxidants, vitamins, and minerals.

13 How should I store Yerba Mate?

Store Yerba Mate in a cool, dry place away from direct sunlight. Keep the package tightly sealed to maintain freshness.

14 Can I drink Yerba Mate every day?

Absolutely — many people drink Yerba Mate daily as a natural alternative to coffee. It provides balanced energy, mental clarity, and daily wellness benefits.

15 How can I contact customer support?

You can reach us anytime through:

• Email: info@verdeoro.de
• WhatsApp / Phone: +49 176 81446826

We aim to reply within 24–48 business hours.